Avinash Boroowa, MBA

Helping organisations leverage the transformative power of data

I'm Avi...

... a seasoned Data and Technology Translator. I specialize in seamlessly bridging the gap between technical teams and business stakeholders. My expertise lies in the realms of Analytics, Strategy, Product Development, and Programme & Project Management, underpinned by a solid background in training and development.

My Journey

I am a seasoned professional at the forefront of Project Management, Business Analysis, and Data Science, dedicated to transforming complex data into actionable insights. My career spans pivotal roles such as Senior Project Manager, Strategic Transformation Lead, and Product Development Manager, with a focus on analytics, strategy, and ethics in product and program management.

As a Data Translator, I specialise in bridging the gap between technical teams and non-technical stakeholders. This unique ability has been crucial in strategic project management and data-informed decision-making, enabling me to foster substantial organizational growth and transformation.

My experience extends across diverse industries, where I have developed expertise in training design, change management, and digital transformation. I excel in designing change strategies and leading digital initiatives that empower teams to adapt to organizational shifts, ensuring sustainable growth. Additionally, I have designed and implemented instructional training programs and e-learning solutions that align with organisational goals and drive continuous development.

I bring a well-rounded skill set to the data domain, encompassing the design and development of products, processes, policies, and frameworks, as well as expertise in data governance and data management. My work ensures that data-driven solutions are both scalable and strategically aligned to deliver meaningful results.

My academic background, including an MBA from the University of Strathclyde, complements my professional journey. It has equipped me with advanced skills in program and project management, risk analysis, and leadership, which I demonstrated during a strategic consultancy project with a global organization.

Core Areas of Expertise:

Change Management & Digital Transformation: Skilled in designing and implementing strategies that enable organizations to adapt to change and leverage digital tools for growth.
Training Design & Development: Proficient in crafting instructional design, e-learning modules, and tailored training programs to upskill teams.
Programme & Project Management: Expertise in strategic planning, agile methodologies, and financial management.
Data Governance & Business Intelligence: Specialised in data reporting, predictive modeling, and building ethical data policies.
Leadership & Resilience: Drawing from my military training, I bring strategic thinking, discipline, and adaptability to every role.

I am passionate about leveraging my diverse expertise to drive innovation, inspire teams, and deliver transformative results. I am actively seeking opportunities to collaborate with forward-thinking organizations looking to harness the power of data and change management for impactful growth.

WORK EXPERIENCE

Senior Business Analyst

The Bicester Collection™

Bicester

I play a pivotal role in a leading luxury shopping destination known for its exceptional experiences. My position in the IT team is integral to supporting the organisation's ambitious growth plans, functioning within a structure that encompasses Engagement, Design, Deliver, and Run. These functions collectively aim to foster business growth through secure, reliable, and integrated technology solutions.

My key contributions include:

Enterprise Data Management and Governance: Leading the development and oversight of enterprise-wide data management processes, including a robust Data Ownership Model and governance procedures, to establish essential practices for a data-driven organisation. These foundations enable the business to leverage AI capabilities and ensure accountability.
Business Intelligence Platform Utilisation: Championing the adoption of the new BI platform by creating a BI Community of Practice to drive best practices and enhance data-driven decision-making across the business.
Business Analysis and Requirements Development: Spearheading the business analysis process by gathering requirements and producing high-quality documentation, including Business Requirement Documents, User Stories, and Use Cases.
Process Mapping and Solution Design: Conducting business process mapping and facilitating solution design workshops to align IT solutions with business needs.
Stakeholder Management: Effectively managing stakeholder expectations to deliver projects within budget, time, and quality constraints.

My role at The Bicester Collection™ is centered around enhancing data management, governance, and BI platform utilisation, while ensuring that IT solutions are strategically aligned with the organisation’s objectives and stakeholder needs.

2023 to present

Multiple roles

The Open University

Milton Keynes

Over my tenure at The Open University, I have undertaken several pivotal roles. I was key in shaping the policy for ethical student data use in learning analytics, setting a new benchmark in Higher Education. My leadership in the Early Alert Indicators Project utilized predictive analytics to enhance student support and retention, while my work in the Apprenticeships Data Infrastructure project revolutionised data management processes in degree apprenticeships.

Business Relationship Manager (Senior Project Manager), Data & Student Analytics, Chief Data Office (Feb 2023 - Nov 2023): In this role, I was central to the establishment of user needs-driven Data Services, adhering to UK Government Design Principles. My responsibilities included driving successful program and project outcomes, focusing particularly on the Student Services Portfolio. I played a key role in integrating critical data services and establishing a Data Service Matrix, enhancing project effectiveness.
Data Change Lead (Project Lead - Data and Management Information), Apprenticeships Change Programme (Dec 2019 - Jan 2023): I initiated the Data & MI Project, which was part of the Apprenticeships Change Programme, focusing on scaling up the university's apprenticeship operations. My achievements included establishing a Data Reporting Capability using Power BI, developing a Data Quality Management Capability, and migrating the reporting infrastructure to a cloud-based solution using Microsoft Azure. I also led the design of strategic changes in operational management and supported the developemnt of a comprehensive Target Operating Model (TOM) for apprenticeship expansion.
Senior Product Development Manager - Advanced Analytics and Data Science (Jul 2019 - Dec 2019): Here, I led the integration of advanced analytics and data science, focusing on early alert indicators to enhance student success. My role involved developing a comprehensive training program, leading user-focused research initiatives, and managing the Strategic Analysis Product backlog. I also played a crucial role in stakeholder management and budget oversight.
Project Lead - Early Alert Indicators Project (Jul 2016 - Jul 2019): As the project leader, I advanced the use of predictive analytics in education. I led a team that developed an AI-based dashboard, formulated a policy for ethical application of predictive analytics, and integrated early alert tools into teaching practices. My responsibilities extended to managing the project's budget, leading R&D efforts, and driving a major Change Management Initiative.
Workstream Lead - Analytics Project (Dec 2013 - Jul 2016): In this capacity, I augmented the university's analytical capabilities for enhancing student retention and progression. I developed a policy on ethical student data use, implemented predictive indicators, and established the Analytics for Action framework. I managed various workstreams and founded an Analytics Community of Practice.
Media Project Manager (Jun 2012 - Dec 2013): At Learning and Teaching Solutions, I oversaw the creation, production, and distribution of course-related and administrative materials. My key achievements included directing continuous improvement initiatives, developing a library of technical and design assets, and providing extensive training to learning designers and developers.

Across these roles, my focus has been on enhancing data-driven decision-making, project management efficiency, and the overall learning experience within the university setting.

2012 - 2023

Project Manager

City and Guilds Kineo Ltd

Sheffield

I was responsible for leading and managing a wide array of learning solution projects for major global organizations. My role involved overseeing the development and delivery of diverse learning solutions, ranging from rapid e-learning modules to extensive custom solutions, using various tools like Articulate, Captivate, Atlantic Link, and Kineo’s proprietary tool, Cranberry.

Key achievements in this role included:

Project Management Excellence: I efficiently managed resources, quality, schedules, financials, and risks for multiple projects, handling up to 20 projects simultaneously. This involved ensuring each project met client satisfaction while adhering to Kineo’s budgeting and quality standards.
Innovation in Product Development: I led the development of new products, particularly in mobile learning architectures for native iOS and web apps using platforms like J-Query Mobile, Sencha Touch, and Titanium. This initiative opened new revenue streams for the company.
Pre-sales Contributions: I played an active role in pre-sales activities, which included solution architecting, defining learning solutions, effort estimation, pricing, and preparing and responding to RFPs. This also involved making client presentations and creating proposals.
Vendor and Freelance Management: I orchestrated the management of freelance associates and vendors to ensure timely and quality delivery of projects.
Client and Stakeholder Engagement: My responsibilities included managing large-scale, global learning projects and overseeing the consulting, design, and development processes. This involved engaging with diverse stakeholder groups both within client organizations and internally at Kineo.
Negotiation and Thought Leadership: I skillfully negotiated change requests with clients and provided thought leadership throughout the design and development phases. This covered training design, graphic design, development standards, learning deployment, project execution, solution implementation, and establishing ROI.

Overall, my tenure at City and Guilds Kineo Ltd was marked by a strong focus on delivering high-quality learning solutions, driving innovation in product development, and maintaining robust client relationships and project management standards.

2010 - 2012

Various Interim Roles

Various Organisations

Glasgow, Leeds

During this period, I undertook a series of customer-focused interim roles, each offering unique challenges and learning opportunities. These positions allowed me to develop a versatile skill set in customer service, communication, and problem-solving across different industries.

Customer Service Advisor at Energy First - British Gas, Leeds: In this role, I was responsible for addressing customer inquiries and concerns, providing detailed product information, and ensuring a high level of customer satisfaction in a fast-paced environment.
Enquiry Management Advisor at Volkswagen Passenger Cars - Ventura, Leeds Valley Park: My responsibilities included managing customer enquiries, offering tailored solutions, and maintaining strong customer relationships while upholding the brand's high standards.
Customer Service Agent at John Lewis Direct - Becogent, Glasgow: Here, I provided top-tier customer service for John Lewis' online shopping division, handling order inquiries, resolving issues, and contributing to the team's overall success in delivering an exceptional online shopping experience.

Each of these roles contributed significantly to my proficiency in customer service, enhancing my ability to work effectively under pressure and my capability to adapt to various business settings.

2008 - 2010

Strategy Consultant, Honeywell Test & Measurement

University of Strathclyde

Glasgow

As part of my MBA dissertation at the University of Strathclyde, I undertook a pivotal consulting project with Honeywell Test & Measurement, a major player in the UK's Test and Measurement industry. This strategic business unit of Honeywell International was exploring opportunities to expand its market presence in the UK.

Project Highlights:

Market Entry Strategy: Developed a comprehensive market entry strategy for the SBU, tailored to the unique dynamics and competitive landscape of the UK market.
Strategic Options Development: Identified and evaluated various strategic avenues for Honeywell, aiding in determining the most effective entry point strategy in the UK.
Portfolio Analysis: Provided in-depth analysis of Honeywell's existing product portfolio, highlighting gaps and suggesting improvements to align with market needs and opportunities.
Business Opportunities Identification: Assessed the market to pinpoint new business opportunities, enabling Honeywell to capitalize on unexplored market segments and customer needs.
Sales Channel Recommendations: Advised on optimal sales channels for Honeywell's successful operation in the UK, considering factors like market reach, customer preferences, and logistical efficiency.

This consultancy role required a deep understanding of market dynamics, strategic thinking, and practical solution-building, contributing significantly to Honeywell’s strategic planning for the UK market.

2008

MBA Graduate

University of Strathclyde

Glasgow

Programme Highlights:
As a member of the esteemed Full-Time MBA (Vorlich) cohort, I completed the intensive one-year MBA programme at the University of Strathclyde Business School, graduating in November 2008. My MBA journey was marked by active involvement and leadership - I served on the 9-member Student Committee, acting as a vital link between the student body and management, facilitating effective communication and collaboration.

Academic Focus:

Electives: Specialized in Programme and Project Management, Project Risk Analysis and Management, and Leadership, gaining advanced skills essential for strategic and operational excellence.

Dissertation Project in Strategy: Collaboratively worked as part of a select 5-member team, chosen from a pool of 65 students. Our project entailed serving as Strategy Analysts for Honeywell, where we developed a comprehensive market entry strategy for a major market segment. This project provided a practical application of strategic concepts, enhancing my analytical and strategic planning abilities.

2007 - 2008

Instructional Designer

NIIT Limited

New Delhi

As an Instructional Designer at NIIT Ltd in New Delhi, India, I was part of a global leader in e-learning solutions, recognized for its innovative learning technologies and interactive teaching methods. NIIT Ltd, with its extensive workforce and operations across 32 countries, specializes in providing comprehensive knowledge solutions to a wide array of sectors globally.

My key achievements in this role included:

E-Learning Course Development: I led the design and development of various e-learning courses, ranging from custom soft-skills modules to specialized courses in insurance claims training.
Cross-Functional Team Management: I successfully managed cross-functional teams, including graphics and technical departments, ensuring the delivery of zero-defect products.
Client Relationship Management: Throughout the project execution phase, I was instrumental in fostering and maintaining strong client relationships.
Pre-Sales Contribution: I played a significant role in the pre-sales process, creating compelling responses to Requests for Proposals (RFPs).

My primary duties encompassed:

Project Planning and Risk Management: I led project planning initiatives, which included risk assessment, mitigation strategies, and quality assurance processes.
Training Needs Analysis: I conducted comprehensive analyses to tailor training content to specific learning requirements.
Content Development Standards: I developed instructional templates and style guides, standardizing content creation processes.
Collaboration with Subject Matter Experts: I worked closely with SMEs to ensure the accuracy and relevance of the instructional content.
Storyboard Scripting and Editing: My responsibilities included scripting, reviewing, and editing storyboards to ensure clarity and engagement in course materials.
Tool Utilization: I utilized various authoring tools and NIIT’s ASPEN Learner Content Management System for content development, reporting, and data analysis.
Instructor-Led Training Design: I designed and developed Instructor-Led Trainings (ILTs) using tools like Adobe (Macromedia) Captivate and the Lectora International Publishing Suite.
Resource and Client Management: I effectively managed team resources and client relationships to ensure the delivery of high-quality e-learning solutions.

In summary, my role as an Instructional Designer at NIIT Ltd involved leading various aspects of e-learning development, from course design to client engagement, ensuring the delivery of effective and high-quality educational content.

2005 - 2007

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